[bt_section layout=”boxed” top_spaced=”topSemiSpaced” bottom_spaced=”bottomSemiSpaced” skin=”dark” full_screen=”no” vertical_align=”inherit” divider=”yes” back_image=”608″ back_color=”#0cb8b6″ back_video=”” video_settings=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”1/1″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein animate-moveleft” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_hr top_spaced=”topExtraSmallSpaced” bottom_spaced=”not-spaced” transparent_border=”noBorder” el_class=”” el_style=””][/bt_hr][bt_header superheadline=”Resources” headline=”FREQUENTLY ASKED QUESTIONS” headline_size=”large” dash=”no” subheadline=”” el_class=”” el_style=”” dash_style=”btNormalDash”][/bt_header][/bt_column][/bt_row][/bt_section][bt_section layout=”boxed” top_spaced=”topSpaced” bottom_spaced=”bottomSpaced” skin=”inherit” full_screen=”no” vertical_align=”inherit” divider=”no” back_image=”” back_color=”” back_video=”” video_settings=”” parallax=”” parallax_offset=”” animation=”” animation_back=”” animation_impress=”” el_id=”” el_class=”” el_style=””][bt_row][bt_column width=”2/3″ align=”left” vertical_align=”inherit” border=”no_border” cell_padding=”default” animation=”animate animate-fadein” text_indent=”no_text_indent” highlight=”no_highlight” background_color=”” transparent=”” inner_background_color=”” background_image=”” el_class=”” el_style=””][bt_header superheadline=”” headline=”” headline_size=”large” dash=”no” subheadline=”” el_class=”” el_style=””][/bt_header][bt_hr top_spaced=”not-spaced” bottom_spaced=”bottomSmallSpaced” transparent_border=”border” el_class=”” el_style=””][/bt_hr][bt_accordion][bt_accordion_items headline=”What information do I need to bring with me to the clinic?”]
Patients should carry the following information with them:
- Insurance Card
- National ID or Passport details
- Referral forms from other clinician
- Any diagnostic test results done elsewhere
- Co-pay amount or cash for non-insured patients
[/bt_accordion_items][bt_accordion_items headline=”Can I fill out any of the required paperwork before getting to the facility?”]
Yes. You can
[/bt_accordion_items][bt_accordion_items headline=”Are you open on Sundays and Public Holidays?”]
Yes. We are open every day of every week.
[/bt_accordion_items][bt_accordion_items headline=”How do I book an appointment?”]
You can get in touch with our front desk on +254 722 353 250 and they will help you book an appointment.
[/bt_accordion_items][bt_accordion_items headline=”How can I get a copy of my full medical records, for myself or to be sent to someone other than myself such as an advocate, a physician, insurance company or any other person?”]
To obtain copies of your medical records, please write a letter requesting a copy of them. The letter must include:
Your full name
Dates of services
Type of report needed
Your signature and stated authorization for your documents to be release to yourself or forwarded to a 3rd party
This process should take no longer than 1 week from our end.
[/bt_accordion_items][bt_accordion_items headline=”Can I get my lab results over the phone?”]
Yes. Your attending clinician may call and explain your results over the phone if your results are being made available as part of a visit or a treatment episode. However, all other lab record requests can be made through the lab superintendent
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