Resources

FREQUENTLY ASKED QUESTIONS


  • What information do I need to bring with me to the clinic?
  • Can I fill out any of the required paperwork before getting to the facility?
  • Are you open on Sundays and Public Holidays?
  • Do you offer in-patient services?
  • How do I book an appointment?
  • Can I see a consultant as a walk-in patient?
  • How can I get a copy of my full medical records, for myself or to be sent to someone other than myself such as an advocate, a physician, insurance company or any other person?
  • Can I get my lab results over the phone?
What information do I need to bring with me to the clinic?

Patients should carry the following information with them:

  • Insurance Card
  • National ID or Passport details
  • Referral forms from other clinician
  • Any diagnostic test results done elsewhere
  • Co-pay amount or cash for non-insured patients
Can I fill out any of the required paperwork before getting to the facility?

Yes. You can download some hospital forms from this website by clicking here

Are you open on Sundays and Public Holidays?

Yes. We are open every day of every week. Click here to view our detailed operating times.

Do you offer in-patient services?

No. We are currently only specialized in the provision of outpatient medical services.

How do I book an appointment?

You can get in touch with our front desk on +254722353250 and they will help you book an appointment.

Can I see a consultant as a walk-in patient?

No. All our medical specialist services are offered on appointment basis, including dental and endoscopy services

How can I get a copy of my full medical records, for myself or to be sent to someone other than myself such as an advocate, a physician, insurance company or any other person?

To obtain copies of your medical records, please write a letter requesting a copy of them. The letter must include:

Your full name
Dates of services
Type of report needed
Your signature and stated authorization for your documents to be release to yourself or forwarded to a 3rd party

This process should take no longer than 1 week from our end.

Can I get my lab results over the phone?

Yes. Your attending clinician may call and explain your results over the phone if your results are being made available as part of a visit or a treatment episode. However, all other lab record requests can be made through the lab superintendent

Imara Mediplus Hospital

We are a multi-speciality healthcare facility founded and managed by doctors, focused on providing holistic care all under one roof.

The goal of The Imara Mediplus is to provide our clients with the all necessary services required to achieve both health and wellness. We seek to conveniently serve any person in need of friendly, professional, quality assured medical services, without the worry of cost.

Copyright by Imara Mediplus Hospital 2018. All rights reserved.