FREQUENTLY ASKED QUESTIONS
- What information do I need to bring with me to the clinic?
- Can I fill out any of the required paperwork before getting to the facility?
- Are you open on Sundays and Public Holidays?
- How do I book an appointment?
- How can I get a copy of my full medical records, for myself or to be sent to someone other than myself such as an advocate, a physician, insurance company or any other person?
- Can I get my lab results over the phone?
Patients should carry the following information with them:
- Insurance Card
- National ID or Passport details
- Referral forms from other clinician
- Any diagnostic test results done elsewhere
- Co-pay amount or cash for non-insured patients
Yes. You can
Yes. We are open every day of every week.
You can get in touch with our front desk on +254 722 353 250 and they will help you book an appointment.
To obtain copies of your medical records, please write a letter requesting a copy of them. The letter must include:
Your full name
Dates of services
Type of report needed
Your signature and stated authorization for your documents to be release to yourself or forwarded to a 3rd party
This process should take no longer than 1 week from our end.
Yes. Your attending clinician may call and explain your results over the phone if your results are being made available as part of a visit or a treatment episode. However, all other lab record requests can be made through the lab superintendent